Doxy.me can be used in a HIPAA compliant manner for telehealth when the organization uses a plan that supports HIPAA requirements, executes a HIPAA Business Associate agreement with Doxy.me, and configures workflows and policies to meet the HIPAA Privacy Rule, HIPAA Security Rule, and HIPAA Breach Notification Rule.
HIPAA compliance for a telehealth platform depends on vendor contractual commitments and the regulated entity’s implementation of safeguards for electronic protected health information. A video visit platform may create, receive, maintain, or transmit electronic protected health information through scheduling data, appointment links, chat, file transfer, visit metadata, and user authentication. A regulated entity is responsible for aligning use of the platform with its risk analysis, access controls, workforce procedures, and incident response process.
Doxy.me represents that the service is designed for regulated use and states, “Doxy.me complies with all relevant HIPAA rules and regulations.” Doxy.me also states that it “will sign a Business Associates Agreement acknowledging us as a Business Associate.” A signed agreement is required when the vendor functions as a business associate, and the agreement scope should be reviewed to confirm which features, data flows, and subcontractors are covered. A regulated entity should restrict electronic protected health information from being handled through configurations or connected services that fall outside the agreement scope.
HIPAA aligned deployment also depends on operational controls owned by the regulated entity. Administrative safeguards include documented policies for telehealth visits, workforce training, and procedures for patient identity verification and secure messaging. Technical safeguards include unique user identification, access management, device security, audit logging where available, and controls that limit session links, browser caching, and unauthorized recording. Security management requires routine review of configuration changes, vendor notices, and any identified vulnerabilities.
Doxy.me may be appropriate for compliant telehealth delivery when the plan supports HIPAA obligations and the organization applies the required safeguards, but the organization remains accountable for how electronic protected health information is collected, transmitted, retained, and disclosed during telehealth operations.